Electric-company grade work, without the contractor markup.

Most electrical "contractors" are subcontracted crews who bid a job, then mark it up 2-3x over what a large electric company charges to do the identical install in-house. Our founder spent years working directly for a major electric utility and now runs Prime Connection the same way, so you're paying closer to what the work actually costs, not a subcontractor's markup on top of it.

Prime Connection is based in Herndon, VA and serves a roughly 70-mile radius, including Reston, Sterling, Ashburn, Leesburg, Fairfax, Vienna, Tysons, Arlington, Alexandria, McLean, Manassas, Chantilly, Woodbridge, Warrenton, Washington DC, and parts of Central Maryland and the northern Shenandoah Valley. If you're unsure whether your location is covered, ask when you request a quote; it usually is.

Most quote requests submitted through the form get a callback the same business day. For a firm price, we'll usually ask a few clarifying questions or request a couple of photos of the panel or problem area; that alone is often enough to quote it without an in-person visit.

Yes. If you have a tripped main breaker, burning smell, sparking outlet, or a total power loss, call the line directly rather than using the online form; that gets you the fastest response for true emergencies.

Panel upgrade pricing depends on your current amperage, the new panel size (100, 150, 200, or 400 amp), whether a service mast or meter socket needs work, and permit fees in your jurisdiction. Because we quote at direct-hire pricing rather than subcontractor rates, most homeowners find our panel upgrade quotes noticeably lower than other licensed contractors for the same scope. Submit the form with your current panel's amperage (usually on a label inside the door) for the fastest accurate number.

Most panel upgrades, new circuits, rewiring, and service changes require a permit and inspection in Virginia jurisdictions. As a licensed Master Electrician, Prime Connection pulls the required permits and schedules inspections as part of the job, so the work is documented and won't cause problems later with insurance or resale.

Yes. Level 2 EV charger installs require a dedicated circuit sized correctly for your panel's available capacity, something a Master Electrician can confirm on the spot rather than guessing. We'll check your panel's remaining capacity, run the circuit, and pull a permit where the jurisdiction requires it.

It can be. Frequent tripping or flickering often points to an overloaded circuit, a failing breaker, or a loose connection, any of which can be a fire risk if ignored. It's worth having it diagnosed rather than just resetting the breaker repeatedly. Describe what's happening in the quote form (which room, how often, anything unusual you've noticed) and we'll help you figure out if it's urgent.

Yes. Prime Connection operates under a Virginia Master Electrician license and carries full liability insurance and bonding. Licensing and insurance details are available on request and shown on written quotes.

Yes, this is a regular part of the work in a region with as much older housing stock as Northern Virginia. That includes knob-and-tube removal, aluminum wiring replacement, and bringing older panels up to current code, often ahead of a home sale or insurance renewal.

For straightforward, well-described jobs (a known panel size, a specific circuit, a charger install) we can often give a firm range from the details and photos submitted in the quote form. For anything more open-ended, we'll schedule a quick site visit so the number you get is one we'll actually stand behind.

Most of the time it's caused by ground movement or settling around the underground service line over the years, which slowly pulls on the meter base or riser mounted to your house. Corroded mounting brackets and aging fasteners make it worse. It's common enough that Prime Connection treats it as a routine repair, not a major project.

The utility owns the meter itself and the wires up to the weatherhead, but the meter base, riser, and mounting hardware on your house belong to you as the homeowner. Utilities won't repair or reset it themselves, and most will disconnect service until a licensed electrician fixes it and clears it for reconnection.

In many newer subdivisions and HOA neighborhoods, the underground cable from the transformer or pedestal to your house was installed by the developer or HOA rather than the utility, which makes it customer-owned equipment. If that line fails, the utility will typically inspect it, confirm it isn't their asset, and tell you to hire a private electrician to locate and repair it.

Yes. Once the utility confirms the line isn't theirs, repairing it becomes a licensed electrical contractor's job, including locating the fault, trenching, and either repairing or replacing the buried cable. This is one of Prime Connection's specialties, since our founder dealt with this exact situation repeatedly on the utility side.

It depends on the scope. A meter base reset or riser repair is usually a contained job, while a damaged underground line can range further depending on how much conduit needs replacing and how far it has to be trenched. Send details and a photo through the quote form and we'll get you a real number, not a guess.

Yes. Our founder is a veteran who built his electrical career alongside his service, on top of years working directly for a major electric utility. That same discipline and follow-through carries over to every job Prime Connection takes on.