How does your pricing work?
Common jobs have posted flat prices (see the panel schedule above). Service and repair visits are $150 minimum, which covers the trip and up to an hour of work. If the job needs more time, we tell you the price before we keep going. For anything bigger, we diagnose first and give you a written quote. That quoted price is what you pay unless you approve a written change order.
Are you licensed and insured?
Yes. Prime Connection holds a Virginia Master Electrician license (#2710087084) and a Virginia Class C Contractor license (#2705202283), and is fully insured and bonded.
Do you pull permits?
Yes. Panel replacements, new circuits, EV chargers, generator interlocks and service work are permitted and inspected. We schedule the inspection and give you the inspection record for your files, which matters for insurance and when you sell.
What areas do you serve?
Loudoun County, VA (Ashburn, Sterling, Leesburg, Purcellville, Round Hill, Hillsboro, Lovettsville, South Riding) and Jefferson County, WV (Charles Town, Ranson, Shepherdstown, Harpers Ferry and nearby). We also serve western Fairfax County around Herndon and Reston. HOA underground outage calls are taken along the Route 7 and Route 50 corridors.
My home inspection flagged electrical problems. Can you fix them before closing?
Yes. Rusted or corroded breakers, double-tapped neutrals, missing GFCI protection and outdated panels are some of the most common items we fix. Send us the inspector's electrical notes with your request and we'll quote the repairs.
How much does a Level 2 EV charger install cost?
$1,450 flat for a hardwired Level 2 charger up to 30 feet from your panel, permit included. Prefer a plug-in charger? A NEMA 14-50 outlet is $995. If your panel doesn't have room, we'll tell you up front.
Who fixes a leaning or detached electric meter, me or the utility?
The utility owns the meter itself, but the meter base, riser and mounting hardware belong to the homeowner. Utilities usually won't reset them and may disconnect service until a licensed electrician does. It's one of our most common calls, and often a same-day fix.
The utility says my underground line isn't theirs. What now?
In many newer subdivisions and HOA communities, the cable from the transformer or pedestal to your home was installed by the developer, which makes it customer-owned. We locate the fault, dig, repair or replace the line, and pull the permit. These outages are handled as emergencies, with calls answered 24/7.
Is there a warranty?
Yes. Every job carries a one-year workmanship warranty. If something we did isn't right, we come back and make it right.
How do I pay?
We send an invoice you can pay by ACH bank transfer or PayPal. Card payments are accepted, with the processing fee passed through.